Ship to the bench

Mail-in repair: you ship it, you cover shipping

Ship it to 41843 10th St W Unit E, Palmdale, CA 93551 with any carrier. Shipping is paid by you, the customer, and we recommend insurance. Start a repair first so you have a ticket number, then add your tracking number on the Track page.

One-day turnaround on HDMI repairsMail-in HDMI repairs get the same one-day turnaround once your unit is on our bench; shipping time is on top of that. Walk-in console HDMI repairs are usually done in about 1 hour 20 minutes, as long as we're not completely booked up.

Step 1

Tell us it is coming

Model and what happened. You get a ticket number by email.

Step 2

Sign the agreement

Read the email, check the box, and sign.

Step 3

You ship

Pack a rigid box and ship it with any carrier at your cost. Add the tracking number on the Track page.

Step 4

We ship it back

When it's done, return shipping is quoted with your repair.

Pack it like this

  1. Power it off. Remove SIM, SD, cases, and pop sockets.
  2. Do not ship a swollen battery. Those are local drop only.
  3. Use a rigid cardboard box. Not a padded envelope.
  4. Wrap the device so it cannot flex or rattle. Tape the box shut.
  5. Write your ticket number on a note inside. Ship with any carrier (you pay shipping; insurance recommended), then enter the tracking number on the Track page.

Drop address: 41843 10th St W Unit E, Palmdale, CA 93551. For mail-in, ship to this address at your cost (insurance recommended). Walk-ins welcome during business hours. We're in Unit E at Budget Self Storage — park in the free lot, text (661) 770-1589, and we'll come out and let you in. After-hours drop-off available — call (661) 770-1589 to arrange.

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